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What You Need to Know Before You Join

Access to 1t55 depends on your local law and eligible regions — read these terms before opening an account. Your use of this platform, including wallet payments via bKash, Nagad, and Rocket, is subject to the conditions set out here.

Jurisdiction-dependent accessbKash, Nagad, Rocket account rulesAccount eligibility conditionsLocal law compliance required
1t55 What You Need to Know Before You Join
HOW WE HANDLE DATA

Account Security and Data Handling at 1t55

Your account data — including wallet details, transaction history, and identity documents — is held securely and used only for the purposes described in these terms. We do not sell or share your personal data with third parties outside what is necessary to process your bKash, Nagad, or Rocket transactions. You can request a copy of the data we hold on your account at any time through our support channel.

Cookie Policy

We use cookies to keep your session active and to remember your wallet preference between visits. You can manage cookie settings from your browser at any time.

Account Security

Your account is protected by OTP verification on login. Any change to your registered bKash, Nagad, or Rocket wallet triggers a fresh identity check before it takes effect.

Data Retention

We keep transaction and identity records for the period required under applicable regulations. After that window closes, data is deleted unless an open dispute requires us to retain it.

Your Rights

You can request access to your data, ask us to correct inaccurate records, or ask us to delete your account. Submit these requests through live chat or email with your wallet number for verification.

LEGAL CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about your account terms, a transaction dispute, or how these legal conditions apply to your situation, our support team handles these directly. You can reach us through live chat, email, or by raising a ticket from within your account dashboard. Legal queries are treated separately from general account help — flag your message as a legal or compliance matter so it reaches the right team without delay.

Live Chat Start a live chat session from your account dashboard to raise a legal query. Mark it as a compliance matter for faster routing to the right team.
Email Support Send your legal question or dispute detail to our support email address. Include your registered bKash, Nagad, or Rocket wallet number for account verification.
Account Ticket Log in to your account and submit a support ticket. Attach any transaction records from your mobile wallet app to help us resolve the matter accurately.

Common Legal Questions From Our Account Holders

These are the questions we hear most often about account eligibility, data rights, wallet disputes, and how our terms apply in Bangladesh. If your question is not here, contact us directly through live chat or your account ticket.

Access to this platform depends on your local law and the region you are in. We do not confirm legal eligibility on your behalf — check local regulations before opening an account.

No. Your linked wallet — whether bKash, Nagad, or Rocket — must be registered in your own name. Accounts linked to third-party wallets are suspended pending verification.

We pause the transaction and notify you through your registered contact. You will have a set window to provide supporting documents before we make a final decision on the transfer.

Send a data access request through live chat or email. Include your registered wallet number so we can verify your identity before releasing any account records.

Submit a ticket from your account or contact us by email. Attach any relevant wallet transaction records. All closure decisions are logged and can be reviewed by our compliance team.

We retain records for the period required under applicable regulations. If no open dispute exists after that period, your data is deleted according to the schedule in our retention policy.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.